Exchanges, Returns & Refunds

WARRANTY, EXCHANGES & RETURNS

If You're Not Happy, We're Not Happy!

At My Anxiety Ring, customer satisfaction is our number one goal. We want to assist you in finding the best products and information to meet your needs. We are committed to ensuring that you are 100% satisfied with your purchase! 

Please drop us a line at hello@myanxietyring.com.au prior to sending your ring back for an exchange or refund. 

Fill in this form and send it back with your ring: https://docs.google.com/document/d/10-gkZ6Nfw5bdrcpDb48PhR8Jp5jC316KQEtBfjB4R7k/edit?usp=sharing

If something is not precisely the best fit, please contact us within 30 days of the order delivery date at hello@myanxietyring.com.au.

Any associated postage costs for change of mind returns or exchanges are the customer's responsibility, with items packed appropriately and must have tracking.

If any products should arrive faulty or damaged during shipping, please advise My Anxiety Ring within 7 days, and we will replace or refund your goods for you. 

If you're unsure which products you should get, please feel free to reach out to us before placing an order.  We'd be happy to make recommendations if we can and help you choose the right products :)

REFUNDS

Once your return claim is processed, your refund will be issued, and a credit will automatically be applied to your credit card or original method of payment within 10 business days. You will receive an email notification when the refund is processed. 

Please note that change of mind refunds will incur a $15 restocking fee, compliant to ACCC guidelines. 

Also, if the order had free shipping (this means the shipping costs were paid by us), the shipping cost will be deducted from the refunded amount. 

Refunds  will not be offered for NDIS purchases.

If you haven't received the refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, don't hesitate to get in touch with us at hello@myanxietyring.com.au.